Refund Policy

We want organizations to buy with confidence.

Individual courses

A course that has not been started can be refunded in full within 30 days of purchase. Once the first lesson's knowledge check has been submitted, the course is considered started.

Seat packs

Unassigned seats can be refunded within 30 days of purchase at the per-seat price paid. Seats that have been assigned, or invitations that have been accepted, are not refundable. Unused seats remain available for 12 months from purchase.

Accreditation

Accreditation fees are refundable in full until the review begins.

How to request a refund

Email act@dugann.com with your invoice number. Card refunds return to the original card through Stripe. Invoiced orders are credited or refunded by the original payment method.